FAQ

As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox; or contact us at 6278 2778 for further assistance. Orders received on weekends or public holidays will only be processed on the next working day.

You can pay with MasterCard or Visa credit card. All transactions are encrypted and insured.

A promotional code can only be used within its validity period, for online purchases at VitaHealth Online Shopping Mall. To apply, please enter your promotional code at checkout. The price reduction of your promotional code will be reflected on your order summary.

Your promotional code may be rejected if:

• You have entered the promotional code incorrectly,
• The promotional code has expired,
• The promotional code is limited to a set quantity of purchases and the limit has already been met, or
• The item ordered is not available for discounts as designated.

If the issue is not resolved, please contact us at 6278 2778 for assistance.

If one of the items you ordered is temporarily out of stock, we will process the remaining items first. The item will be sent to you once it is available.

You are unable to change or cancel an order online once you have received an Order Acknowledgement e-mail. In any case if you insist to cancel the order, there will be administrative fee applied and you shall receive partial refund after administrative fee deduction. Please contact 6278 2778 for further assistance.

• Flat rate $6 for delivery within Singapore.
• Orders over $80 are freight free (order total excluding shipping).

Yes, you have an option to enter a different delivery address during the checkout process.

At present, VitaHealth Online Shopping Mall only accepts and delivers orders within Singapore.

As soon as you have submitted your order, the delivery address is verified. If you would like to make any changes after checkout, please contact us at 6278 2778.

Your order will be processed and shipped within 7-14 business days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.

Your order might take longer to process depending on the availability of the items ordered. We endeavor to inform you as soon as possible if the items you have ordered are not available. If your order does not reach you within 14 business days, please contact us at 6278 2778 for assistance.

The only delivery option available is doorstep delivery within Singapore.

No, self-collection is not available.

In the event you receive an incorrect or defective item, or your ordered item is missing, please contact us at 6278 2778 within 7 business days from the day you received your order. Kindly return the item in the original packaging along with the tax invoice and free gifts received with it (if any). We will arrange for a replacement after receiving your returned item.

VitaHealth is committed to comply with the Personal Data Protection Act 2012. All your personal date, including names, addresses or e-mail addresses is not leased or sold to anyone. For more detailed information on this subject, please refer to our Privacy Policy.